Frequently Asked Quetions.

Here are some of the most FQA’s we get - should you have a question that we do not have an answer for here below - simply contact us directly.

 

What does NI mean?

"NI", in Spanish / French, means "neither / nor", something that does not look like either. As the name suggests, the NI Parasol is a multi-functional creation that can used for both day and night. In the day, it provides shade from the sun and rain. At night, the NI Parasol provides shelter from the rain as well as provide beautiful ambient light.

What sizes and shapes do the NI Parasole come in?

Fortunately, there are many sizes and shapes available. Here is the complete offering available to you:

  • NI180 | 1.8m/5.9ft | Square Canopy

  • NI250 | 2.5m/8.2ft | Octagonal Canopy

  • NI300 | 3m/9.8ft | Octagonal Canopy

  • NI300S | 3m/9.8ft | Square Canopy

  • NI350 | 3.5m/11.4ft | Octagonal Canopy

What is the fabric used for the canopy?

The canopy of NI Parasol is constructed of Sunbrella fabric, a professional outdoor fabric. We offer Sunbrella fabric choices for our NI parasol as Sunbrella fabric is UVresistant, water resistant, breathable, fade resistant and stain resistant. With over 50 years in the industry, Sunbrella is the #1 trusted name in marine fabric. We also offer a variety of other Sunbrella fabric colors but availabity and lead time maybe vary. Please consult with us for best recommendation.

Is the NI Parasol certified for outdoor use?

The NI Parasol is specifically designed for outdoor use in rain or shine. Using an outdoor powder coated aluminum frame, the NI is hard wearing and can withstand harsh weather with minimal wear and tear. Its electric components have also been IP65 certified to be water resistant.

Is the NI Parasol easy to maintain?

Our high quality LED parasol has been designed to be durable and long lasting. As we use LEDs, the lights will last for many years to come. If on the off chance that you do require maintenance, our parasol is easy to repair. Care & Maintenance.

Why are there two colors of the lighting?

The NI uses 2200K and 1800K for up-light and down-light respectively. Our idea is to deliver an eye-catching candle light at night time while at the same time ensuring a satisfying light effect in whatever color you picked for the fabric with the 2200K up-light.

Could I install the NI remotely | Away from any electrical outs?

This is the beauty of the product. Although it requires power it doesn’t have to be from an electrical outlet. As a result - it gives you the freedom to display the NI Parasol in any settings you desire. Indeed, the NI Parasol can be hooked and connected to a 12 volt battery providing up to 10 hours of enjoyment.

I am intrigued by this patented LED Parasol - How does the NI work?

 

Does it only come with the One-Touch-Dimmer (OTD) feature?

No. You may also chose to go with entry level system that uses an On/Off switch. Keep in mind that our On/Off switch does not allow you to change the intensity of the lighting once turned on or allow to synch the various 3 lighting section.

Does NI have any safety concerns?

Since NI uses a 12V low-voltage LED driver, it does not produce any heat as normal incandescent lights do and is safe to touch.

What do I need to know before or after I purchase the NI Parasol?

In this PDF - you will find all of the information we believe is pertaining to the product and will help you make your decision. From installation instructions to operating the NI - we got most of your questions covered. Will even provide some weight base options based on wind speed while also making sure you can order any replacement parts.

What is the warranty?

We are confident that our products are of a high quality, built to last for many years if taken care of properly. We offer 3 years free parts warranty should any problems arise.

Where is the NI Parasol made?

Our partner company, Excellent Limited, has been in the furniture business for over 20 years and their factory just outside of Hong Kong.

Can I request customization?

Some customization is possible with minimum MOQ and plenty of lead
time. Please contact us directly for more information.